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The Fertility Centre at Chelsea and Westminster Hospital NHS Foundation Trust

The Fertility Centre at Chelsea and Westminster Hospital NHS Foundation Trust

369 Fulham Road, London, United Kingdom, SW10 9NH

Verified profile

Verified profile

Patient Trust Score

4.46

12 patient reviews
4.50
Overall Experience
4.58
Cleanliness
4.50
Friendliness
4.25
Wait time

17 recommendations for:

In-Vitro Fertilisation (IVF)(4)
Egg Collections and Transfers(2)
Fertility Treatment(2)
Other(9)

Recent patient review

02 Jan 2024

Lost complete faith in this service. No communication between staff and no continuity of care. ...

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About

About The Fertility Centre at Chelsea and Westminster Hospital NHS Foundation Trust

The Fertility Clinic at Chelsea and Westminster Hospital is one of the most successful assisted conception units in the UK, offering a range of fertility treatment from ovulation induction to in vitro fertilisation (IVF) for both private and NHS-funded patients.

In 2020, we launched a satellite service in West Middlesex University Hospital to extend access to our care.

Our team of doctors, nurses, embryologists and counsellor are able to provide you with supportive and individualised care, to give you the best chance of conceiving.

From your first consultation through to your treatment and aftercare, our experienced team will work to give your treatment the highest chance of success while doing everything they can to ensure the whole experience is stress-free.

We have a special interest and expertise in the management of fertility difficulties in mature women, and couples with blood-borne infections. We also work closely with one of the only NHS specialists in male factor infertility.

Thanks to our experience of treating more than 1,000 couples a year since the clinic was founded in 1995, we are here to help if you are finding it difficult to conceive.

If you are successful on becoming pregnant after treatment at The Fertility Centre, you can benefit from being part of a larger hospital unit, as it enables us to be committed to the continuity of care prior, during and following fertility treatment. The Fertility Centre has close links with Gynaecology Services and The Kensington Wing for private antenatal, maternity and postnatal services.


Areas of expertise

Based on patient reviews & endorsements by other professionals

  • In-Vitro Fertilisation (IVF) (24%)
  • Egg Collections and Transfers (12%)
  • Fertility Treatment (12%)
  • Intracytoplasmic Sperm Injections (ICSI) (12%)
  • Reproductive Medicine (12%)
  • Others (29%)

Specialties
  • Obstetrics & Gynaecology

All conditions and treatments
  • Female Infertility
  • Infertility
  • Amenorrhoea
  • Early Pregnancy
  • Female Fertility
  • Irregular Periods
  • Late or Missed Period
  • Male Infertility
  • Menopause
  • Menstrual Irregularities
  • In-Vitro Fertilisation (IVF)
  • Egg Collections and Transfers
  • Fertility Treatment
  • Intracytoplasmic Sperm Injections (ICSI)
  • Intrauterine Insemination
  • Pre-conception Counselling
  • Early Pregnancy Care
  • Early Pregnancy Scan
  • Egg Donation
  • Egg Freezing

Opening hours

Monday

09:00 - 23:00

Tuesday

09:00 - 23:00

Wednesday

09:00 - 23:00

Thursday

09:00 - 23:00

Friday

09:00 - 23:00

Saturday

Enquire

Sunday

Enquire

Reviews

All reviews(12)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
In-Vitro Fertilisation (IVF) (4)
Egg Collections and Transfers (2)
Fertility Treatment (2)
Intracytoplasmic Sperm Injections (ICSI) (2)
Reproductive Medicine (2)

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*Star rating based on patient reviews

12 reviews

2.75

2.00
Overall Experience
4.00
Cleanliness
3.00
Friendliness
2.00
Wait time

Lost complete faith in this service. No communication between staff and no continuity of care.

02 Jan 2024verified patient
Patient seen for:
Fertility Treatment

Reply from The Fertility Centre at Chelsea and Westminster Hospital NHS Foundation Trust

We are very sorry to hear that you were not happy with your experience at The Fertility Centre. If you would like to discuss this further, please get in touch with us (chelwest.acu@nhs.net) and we can put you in touch with a senior member of staff to talk through your concerns.

04 Jan 2024

4.75

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Friendly personal approach

18 Dec 2023verified patient
Patient seen for:
In-Vitro Fertilisation (IVF)

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I have done two rounds of egg freezing at the Fertility Centre and I am very happy with my experience. Everyone on the team has been really lovely and caring and I felt very supported throughout the whole process. I felt like I was in very good hands. Thank you.

30 Sep 2023verified patient
Patient seen for:
Reproductive Medicine
Video Consultation
Fertility Treatment

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

We have been here twice and staff have been lovely

04 Aug 2023verified patient
Patient seen for:
Female Infertility
Infertility
Intrauterine Insemination

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Great experience

02 Mar 2023verified patient
Patient seen for:
Pre-conception Counselling

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Chelsea and Westminster is not our local hospital but we always choose to go out of our way to be treated there if possible as they are a cut above the rest. In all areas from level of care to cleanliness and professionalism, they always exceed expectations. Thank you for all you've done in supporting myself and my wife over the years!

24 Feb 2023verified patient
Patient seen for:
Egg Collections and Transfers
Intracytoplasmic Sperm Injections (ICSI)

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Staff there amazing, I feelt comfortable myself during the treatment.

25 Jan 2023verified patient
Patient seen for:
In-Vitro Fertilisation (IVF)
Egg Collections and Transfers
Intracytoplasmic Sperm Injections (ICSI)

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Staff at the reception very friendly and well organised. Keeps patients and clinicians updated and informed + runs the reception efficiently. Nice to see such good administrative team work.

29 Nov 2022verified patient
Patient seen for:
Reproductive Medicine

4.5

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Top class. Amazing empathy and humility. The team were so personable, never felt like another patient but somebody they cared about. The team went beyond their role to accommodate appointments and follow up.

12 Oct 2022verified patient
Patient seen for:
In-Vitro Fertilisation (IVF)

3.75

4.00
Overall Experience
4.00
Cleanliness
4.00
Friendliness
3.00
Wait time

It takes a few hours to day for a nurse to get back to you. You always have to leave a voicemail because you cannot get to speak to them at all time.

20 Jul 2022verified patient
Your trust is our top concern, so providers can't pay to alter or remove reviews.
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Specialists

4 SPECIALISTS

Mr Dimitrios Nikolaou
Obstetrics & Gynaecology

4.33

Patient trust score

7

patient reviews

0

professional endorsements

JN

Obstetrics & Gynaecology

0.00

Patient trust score

0

patient reviews

0

professional endorsements
Miss Kate Maclaran
Obstetrics & Gynaecology

5.00

Patient trust score

3

patient reviews

1

professional endorsement

PA

Fertility Medicine

0.00

Patient trust score

0

patient reviews

0

professional endorsements
The Fertility Centre at Chelsea and Westminster Hospital NHS Foundation Trust logo

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The Fertility Centre at Chelsea and Westminster Hospital NHS Foundation Trust

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Explore videos from The Fertility Centre at Chelsea and Westminster Hospital NHS Foundation Trust explaining process of procedures and other important things you should know before choosing your provider.

Our Trust in 5 minutes—Proud to care

This is "Our Trust in 5 minutes—Proud to care" by Chelsea and Westminster Comms on Vimeo, the home for high quality videos and the people who love them.

29 August 2023

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FAQ

What are The Fertility Centre at Chelsea and Westminster Hospital NHS Foundation Trust's reviews like?

The Fertility Centre at Chelsea and Westminster Hospital NHS Foundation Trust's overall patient rating is 4.46 out of 5 stars on Doctify.

This is based on 12 reviews

Where is The Fertility Centre at Chelsea and Westminster Hospital NHS Foundation Trust located?

The Fertility Centre at Chelsea and Westminster Hospital NHS Foundation Trust is located at 369 Fulham Road, London, United Kingdom, SW10 9NH

When is The Fertility Centre at Chelsea and Westminster Hospital NHS Foundation Trust open?

The Fertility Centre at Chelsea and Westminster Hospital NHS Foundation Trust is open Monday (09:00 - 23:00), Tuesday (09:00 - 23:00), Wednesday (09:00 - 23:00), Thursday (09:00 - 23:00), Friday (09:00 - 23:00)

What is the phone number for The Fertility Centre at Chelsea and Westminster Hospital NHS Foundation Trust?

+442033158585

What consultants work at The Fertility Centre at Chelsea and Westminster Hospital NHS Foundation Trust?

You can find a list of the consultants that work at The Fertility Centre at Chelsea and Westminster Hospital NHS Foundation Trust here

Does The Fertility Centre at Chelsea and Westminster Hospital NHS Foundation Trust accept new patients?

The Fertility Centre at Chelsea and Westminster Hospital NHS Foundation Trust generally accepts new patients.

Get in touch with this practice to enquire as a new patient